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  • BIG ISLAND

    KAUAI

    MAUI

    MOLOKAI

    OAHU

THE CASTLE VACATION RENTALS Guarantee

The best place to book is right here

Career Opportunities

Join the Castle Team where Creativity and Innovation are key!

Join Our Team. Let's Work Together

Castle Vacation Rentals is not only in the business of providing dream vacations, but we also provide dream jobs. Whether you aspire to be a concierge on Maui or a banquet steward in Hilo, Hawaii Island, Castle offers you the chance to work for a vacation rental industry leader, in an environment that encourages growth. The kind of job where you're constantly evolving, adapting, and taking on new challenges.

  • Competitive Benefits Package We offer a competitive salary, paid vacation, health insurance, 401k, employee room discounts, and more!
  • Positive Work Environment We encourage your long-term growth and development. We’ll give you the tools you need to be successful.
  • Innovative and Progressive We pride ourselves on our innovative approach in the marketplace.

Be part of a winning team

  • Castle employees are passionate about what they do, and they do it better than anybody. We believe we have the best staff in hospitality. We think it's because our employees love where they work. Sound interesting to you? Check out our job listings.
  • Success in service starts right here.

Current Job Openings

  • Housekeeping Supervisor - Waikiki Grand Hotel

    The housekeeping supervisor will assist with the day to day operation while maintaining preset standards. Tasks include, but not limited to room assignments, room inspections, daily staffing, inventory control and servicing of units.

    Details:
    • Employee Type: Part-Time Employee
    • Location: Waikiki, Oahu
    • Education Required: High School Diploma or equivalent preferred. On-the-job training provided.
    • Salary: Based on experience.
    Open Details
    Job Skills and Requirements:
    1. Cleaning of guest units.
    2. Follow established chemical procedures.
    3. Follow all safety guidelines.
    4. Perform other duties as assigned.
    5. Regularly scheduled meetings with the Hotel Manager will be conducted to review performance results and to discuss necessary changes.
    6. Hotel Manager will assign work schedule and hours during which work is to be performed.
    7. Team member is expected to follow all departmental and company-wide policies and procedures and will be expected to follow company protocol for any issues or concerns.
    Qualifications:
    1. Must be able to speak, read, write and understand the English language.
    2. Must be able available to work on any day of the week and shift.
    3. Must be able to complete work timely and accurately with attention to detail.
    4. Be an honest & caring person.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

  • Housekeeper - Kona Bali Kai

    Housekeepers are assigned to service guest units while maintaining preset standards. Tasks include but not limited to sweeping, vacuuming, dusting, making of beds, cleaning of kitchens, including stove, oven, microwave, dishware, pots, pans, silverware, appliances and cleaning of the bathrooms.

    Details:
    • Employee Type: Part-Time Employee
    • Location: Kailua-Kona, Big Island
    • Education Required: High School Diploma or equivalent preferred. On-the-job training provided.
    • Salary: Based on experience.
    Open Details
    Job Skills and Requirements:
    1. Cleaning of guest units.
    2. Follow established chemical procedures.
    3. Follow all safety guidelines.
    4. Perform other duties as assigned.
    5. Regularly scheduled meetings with the Hotel Management will be conducted to review performance results and to discuss necessary changes.
    6. Hotel Management will assign work schedule and hours during which work is to be performed.
    7. Team member is expected to follow all departmental and company-wide policies and procedures and will be expected to follow company protocol for any issues or concerns.
    Qualifications:
    1. Must be able to speak, read, write and understand the English language.
    2. Must be able available to work on any day of the week and shift.
    3. Must be able to complete work timely and accurately with attention to detail.
    4. Be an honest & caring person.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

  • Maintenance Staff - Kona Bali Kai

    Kona Bali Kai is looking for maintenance staff to repair, maintain, and refurbish the facility and its furnishings in an independent manner with minimal supervision. Must be able to carry out assigned tasks in an efficient and thorough manner in accordance with quality standards as set forth by management.

    Details:
    • Employee Type: Part-Time Employee
    • Location: Kailua-Kona, Big Island
    • Education Required: High School Diploma or equivalent preferred. On-the-job training provided.
    • Salary: Based on experience.
    Open Details
    Job Skills and Requirements:
    1. Able to utilize materials and supplies in an economical manner, and report needs to supervisor.
    2. Report maintenance issues and safety concerns to supervisor.
    3. Complete daily trouble reports and timesheets in an accurate and understandable manner.
    4. Responsible for the safe use and operation of all tools and materials associated with the tasks related to this position.
    5. Maintain a clean and orderly work area.
    6. Able to work and communicate with other employees, guests, and owners in a pleasant and efficient manner.
    7. Available for work schedule including weekend & holidays.
    8. Perform all other duties as required by management.
    Qualifications:
    1. Must be able to speak, read, write and understand the English language.
    2. Must be able available to work on any day of the week and shift.
    3. Must be able to complete work timely and accurately with attention to detail.
    4. Be an honest & caring person.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.

  • Financial Analyst

    Castle Resorts & Hotels seeks a Financial Analyst in Honolulu, Hawaii to conduct analysis and provide data points used in the company's decision making process.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Honolulu, Oahu
    • Travel Required: Some
    • Base Pay: Salary
    Open Details
    Job Description:

    Support Function

    1. Collect data and compile performance-measurement reports.
    2. Research and study methodology to develop forecasting modelling based on historical data.
    3. Coordinate with reservation departments to assist with performance measurement reports.
    4. Work closely with executive management to develop Pro Forma for new business opportunities.
    5. Assist system administrators as needed, analyze and study data problems, evaluate and recommend changes to procedures and processes based on data.
    6. Evaluate and report on impact of changes to management.
    Qualifications:
    1. Master's degree in Business Administration with emphasis in Management or Finance.
    2. 6 months experience as Financial Analyst, Business Intern, Financial Intern, or Data Analyst Intern.
    3. Experience with coding languages and computer programs to build data trend models such as Java and Python.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above please send your resume to careers@castleresorts.com.

  • Systems Analyst

    The Systems Analyst at Castle Resorts & Hotels holds a key position to ensure that communication, processes, features and functionality flows efficiently between the Castle Team and Castle’s IT solution partner for properties and headquarters. This position manages and owns the requirement process, support process, communications, knowledge base and training processes for the ERP system (Newyse and Maxxton Software) used. This position is the key and primary account person from Castle’s team and the person will work closely with functional leads at Castle: Operations, Accounting, Sales, Marketing, Revenue Management, Ecommerce and Executive Committee. This role is technical, and process slanted, but business acumen will be key to ensure that new and improved processes and procedures are driven and adopted by data and business needs. As this position is cross functional it will reside within the Information Technology department of Castle Resorts & Hotels.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Honolulu, Oahu
    • Travel Required: Some
    • Base Pay: Salary
    Open Details
    Job Description:
    Support Function
    1. Will monitor and ensure timely responses to support chat and support emails.
    2. Will be the primary point of contact for escalation processes and support tickets to be created.
    3. Will work with stakeholders to develop and manage optimized support processes.
    4. Manage and ensure timely communication and updates are made via support system.
    5. Will be the primary point of contact when disputes or discussion needs to take place.
    6. Will work with each functional team lead and communicate needs.
    7. Will create new procedures for incident reporting and keep track of follow ups and results.
    8. Will hold bi-weekly meetings with key stakeholders internal and external to Castle.
    Data and Systems
    1. This role will know the cross functional impact of changes in configurations or new feature/functionality changes and will proactively ensure risks are mitigated.
    2. Will perform basic and advanced configuration settings in Newyse, Maxxton Software, and Maxxton CMS.
    3. Will ensure that new features, releases and functions are tested pre and post release.
    4. Keep track of system up/down time and reason for such.
    5. Will manage the Castle Team’s ticket dashboard and provide weekly reports to Castle Stakeholders.
    6. Work closely with team leads to keep track of milestones, deadlines and costs related to the Newyse system and agreed upon roadmap(s).
    7. Work closely with Data Analyst to keep data dictionaries, mapping and data integrity intact.
    8. Will govern the interaction of change requests from each function and drive the business case internally and facilitate with Maxxton.
    SOPs and Training
    1. Will work with team leads to ensure Standard Operating Procedures (SOPs) exists for all areas of the system and work with IT staff to ensure SOPs are easy accessible (web/mobile, etc.).
    2. Will work with Maxxton and Castle teams to ensure that an optimized training program with videos, knowledge-based system, ticket system, and onsite/webinar trainings is built out.
    3. Will work closely with trainers in each functional area to ensure that proper training, follow up, tools and documentation is in place to support staff once training finalized.
    4. Will perform training to staff and team leads when needed.
    Qualifications:
    1. 5+ years of systems management / operations required.
    2. 4-year bachelor’s degree in hospitality or systems related degrees or equivalent job experience.
    3. Hotel operational experience working with PMS and CRS systems required.
    4. Experience and knowledge about hotel accounting processes.
    5. Experience in operations and accounting for vacation rental industry is preferred.
    6. Experience in Project Lead/Management preferred.
    7. Experience in managing systems in a support role preferred.
    8. Experience in process optimization and support processes definitions.
    9. Experience in requirements gathering.
    10. Excellent communication and presentation skills.
    11. Must have excellent written and verbal communication skills.
    12. Experience and willingness to work in an agile team environment.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above please send your resume to careers@castleresorts.com.

  • Marketing Manager

    Manages and coordinates the development and implementation of marketing initiatives for the Castle Brand, Vacation Rental Brand and individual Castle properties to meet and exceed marketing objectives and top line revenue. Specific areas of responsibility include Public Relations, Creative Design, Social Media, Marketing Programs, Travel Trade Marketing, Partner Marketing, Marketing Plans and Budgets.This position will constantly look at design and technology to improve or create a competitive advantage to enhance Castle's brand exposure.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Honolulu, Oahu
    • Experience Required: At Least 3 Years
    • Degree Required: 4 Year Degree
    • Travel Required: Negligible
    • Base Pay: Salary
    Open Details
    Job Description:
    1. Lead creative design for all online and traditional marketing initiatives including, but not limited to website, online banners, print, and flyers.
    2. Working with PR firm, coordinate corporate and property communication for all brands.
    3. Partner with GM for the Castle Vacation Rentals brand to manage marketing efforts for Castle’s expansion into the Vacation Rental market place.
    4. In collaboration with VP of Ecommerce & Digital Strategy, develop and implement Social Media strategy and tactics with the assistance of third party tools and vendor. Develop brand, regional and property specific campaigns with primary focus on increasing engagements with Castle’s guests/followers.
    5. Work closely with the Ecommerce, Sales and Revenue teams to drive omni channel marketing campaigns across the enterprise.
    6. Lead all initiatives for pictures/video across all channels and products. Including manage vendors as well as hands on work to edit multimedia as needed (via adobe suite of products).
    7. Assist President, VP of Sales and VP of Ecommerce & Digital strategy develop marketing strategies and tactics with budgets and well defined KPIs for each market segment for the hotel, condo and VR products.
    8. Brand building – assist the executive team and participate in the overall lead the overall branding process for existing and new brands.
    9. Partnership Marketing – Work with existing partner management teams as well as secure new partner relations to ensure external hotel, air and cruise partner goals are met.
    10. Lead and become the ambassador for marketing related areas in the Newyse system (Vendor: Maxxton), including, but not limited to: guest communication, channel distribution, travel agent and corporate initiatives, specials and packages.
    11. Coordinates all new marketing initiatives, will route and manage the program worksheets and other documentation related to new initiatives. Take a project management lead for all new initiatives.
    12. This position will assist in content updates via CMS or, if needed, via HTML and CSS.
    13. Participate in all scheduled company meetings, presentations and communication meetings as required and necessary.
    14. Will manage the coordination, as well as contribute to, the development and management of the annual overall marketing budgets and marketing plans for chain and property.
    15. Other duties and responsibilities as assigned by the Vice President of Ecommerce and Digital Strategy or President.
    Qualifications:
    1. Proven knowledge in working with Adobe Creative Suite software (Photoshop, in Design, Illustrator and Dreamweaver).
    2. At least 5 years’ experience in traditional marketing, preferably in the hospitality industry.
    3. College 4-year degree in Travel Industry management or BA/MBA preferred.
    4. Proven expertise in managing social media campaigns, content curators, bloggers and photographers.
    5. Proven experience in leading omni channel marketing campaigns (initiate, implement, report).
    6. Excellent communication and presentation skills.
    7. Basic knowledge of Content Management, HTML and CSS preferred.
    8. Proven knowledge of hospitality marketing including research, planning, market positioning, market segments, advertising and promotions, internal marketing, and distribution channels preferred.
    9. Proven knowledge in using Microsoft PowerPoint or similar presentation software.
    10. Able to multi-task, prioritize projects, meet deadlines and assure high levels of quality and accuracy.
    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above please send your resume to careers@castleresorts.com.

  • Reservations Agent

    Reservations Sales Agent needed at our Honolulu corporate office for the Castle Resorts & Hotels Reservations Department. We want you! Recently opened position in our Reservations Sales Call Center! Castle Resorts & Hotels, a fun family-oriented company, is looking for a self-motivated, sales-minded, customer-focused and detail-oriented Reservation Sales Agent to join our growing team. Develop positive relationships with guests and partners, communicate effectively on the phone and via email, and give the best possible advice and recommendations to book a Castle Resorts & Hotels vacation experience. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy and efficiency.

    Details:
    • Employee Type: Full-Time Employee
    • Location: Honolulu, Oahu
    • Hawaii Residency Required: At Least 1 Year
    • Education Required: High School Diploma
    • Flexibility Required: Must be available weekdays, weekends & holidays
    • Base Pay: Hourly
    Open Details
    Job Skills and Requirements:
    1. Sales: Capture as many reservations as possible by utilizing effective selling techniques and all available tools..
    2. Customer Service/Commuication Skills: Reservation agents talk, listen, and help resolve conflicts with guests. Must have excellent problem-solving skills.
    3. Patience: Reservation agents might have to deal with unforeseen situations. Having patience will help you stay polite, even in stressful situations.
    4. Must answer all calls enthusiastically, with a smile, attentively, courteous, and efficient.
    5. Create memorable experiences with a warm, welcoming personality that can relate to guests.
    6. Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests.
    7. Engage with the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and upsell rooms when possible.
    8. Enjoy multi-tasking in a fast pace environment. Data entry 50% of the job requirement.
    Qualifications:
    1. Must be flexible to work all shifts; from Monday through Friday (6 am - 6 pm); Saturday and Sunday (7 am - 5 pm); including Holidays.
    2. Previous experience passionately providing service to others. Excellent phone skills needed. The best part of serving others is creating experiences for them that go beyond the expected.
    3. Compensation: Hourly plus weekly and monthly incentives.

    How to Apply:

    If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to careers@castleresorts.com.